FAQs
Products are dispatched from our kitchen store in specially packed temperature controlled thermal bag with necessary cooling materials to ensure freshness and melt-free delivery.
To change your order, you would have to cancel it prior to it being dispatched from our kitchen store. You can send us an e-mail on
atelierduchocolate.adc@gmail.com with the following details: date of order, order number and reason for cancellation; or else reach out to us on +91
9833700116. Our agent will assist you through the process of cancelling your order. After this, you may place a fresh order.
However, after products have been dispatched, changing, cancelling or refunding will not be possible.
The amount will be refunded /reimbursed to the same credit or debit card that was used to transact with. The refund will be credited to your account within 7-10 business working days, as per the standard banking procedure.
You can place an order online any time, or by calling us on our
Atelier Du Chocolat® store directly.
We would be happy to assist you. Please reach out to us atelierduchocolate.adc@gmail.com or call us on +91 9833700116 (working hours 10 am to 7 pm IST. Monday to Saturday except public holidays).
Please share your order details with our executive over WhatsApp and the team shall assist you further.
Atelier Du Chocolat® products are made from fresh Best Quality Choco Beans with no added preservatives. Every Chocolate is freshly made so Please enjoy immediately, or refrigerate within 2 hour to ensure quality. We strongly advise to consume the Chocolate as fresh as possible the in Few days.
If store in fridge for longer time there is a risk it will end up smelling and tasting like the food stored next to it in the refrigerator.
However, if you were to leave it outside in the heat, the product will melt. So we urge you to take the same level of
care as we do while delivering to you fresh from our kitchen store straight to you 🙂